To contact GoPro support head over to their website. GoPro support is very good and can promptly solve your connectivity issues. If all else fails, the next thing you should do is contact support. Go to the Apple or Google Play Store, and ensure you have the latest version of the GoPro App. Quik should prompt you to update your GoPro if an update is available. Connect your camera to your computer via a USB cable. Make sure your camera is fully charged as not to corrupt files if it runs out of battery before the update is complete. The program that’s used to update GoPro cameras on desktop is called Quik. Generally the GoPro App can synch and update your GoPro, but given the connectivity issues, this cannot be done. To ensure the two devices are compatible, make sure to update both the phone App and the GoPro camera to the latest firmware. Sometimes there can be firmware incompatibilities between your GoPro and the GoPro App.
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